Frequently Asked Questions

The City of Columbus has limitations on unreasonably loud, disturbing or unnecessary noise of such character or duration as to disturb the peace and quiet of the community or any resident thereof, in particular between the hours of 11:00p.m. and 7:00 a.m. of the following day, Monday through Friday; between thehours of 11:00 p.m. Friday and 8:00 a.m. Saturday, except that on Saturdays following national holidays the hours shall be 11:00 p.m. Friday to 7:00 a.m.Saturday; and between the hours of 11:00 p.m. Saturday and 9:00 a.m. Sunday.

You may releaseyour apartment at any point by transferring the lease to another individual who meets the qualifications. There is a $200 lease transfer fee and both parties must complete all applicable paperwork.

Yes, we require proof of insurance prior to move in. You can choose to supply a third-party insurance or elect into Hometeam insurance policy which is billed at $14.95 per month. For third Party insurance coverage we required Hometeam to be listed as an additional insured and the liability coverage must be at least $100,000. See your lease agreement for more information.

All leases begin on 8/19 and end on 7/27. We launch renewals in the Fall.

The parking situation for residents can vary depending on the location. Some locations offer free parking, while others are premium or standard parking. Premium parking is charged at $75 per month of $720 up front payment for the year.Standard parking is $65 per month or $650 up front for the year. Visit our campus parking map for more information.

Many locationshave laundry facilities on-site for residents to use. They may be coin-operatedor card-operated, depending on the complex.

Pets are allowed,we do require a $200 pet fee and $50 per month for pet rent per animal.

Utilities are notincluded and are required to be set up by the resident prior to occupancy and are billed separately.

Yes, securitydeposit required to rent an apartment is equivalent to one month's rent.

This process  involves filling out an application form,submitting proof of income and identity, and undergoing a credit and background check.

Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.

Option2: E‐mail your request to your community and a team member will enter a service request on your behalf.

Option3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.

For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you. 

Rent is due the first of each month and may be paid online byACH, debit or credit card through the resident portal or by check or moneyorder at the leasing office. NO CASH ACCEPTED. Convenience fees may be chargedfor online payments. Late fees vary by property. Refer to your Housing Contract more information.

A rental installment is a payment made as part of aseries of payments. To simplify the billing process, the entire sum of thehousing contract is divided into EQUAL installments. Instead of reducing thefirst installment and increasing the remaining installments, all installmentsare equal. These installments are factored into the start and end dates of thelease, including proration.