Frequently Asked Quesions

All work orders should be placed via your Resident Portal.

When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed.

If you didn't place the work order, but your roommate did, check with them to check on the status.

When done correctly, you’ll be able to log in and check on the status of your work order by selecting the history tab. You will also receive email updates.

Given the size of our portfolio, we're rarely able to schedule times for specific work to be done. We apologize in advance for the inconvenience but work will need to be performed during regular business hours when we arrive in response to a work order.

Placing a work order explicitly gives permission to Hometeam staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.

95% of calls for a clogged toilet are solved with a plunger. Calls after hours that can be resolved with a plunger can be charged to the Resident so we recommend picking up your own plunger for a few dollars to save you time and money if and when you need it.

Avoid putting any food down your garbage disposal. The only items that should be placed in your garbage disposal are items that are left on your dishes after you have scraped them into the trash.

Do not set HVAC units below 68 degrees. This will cause the unit to freeze over and require several additional hours to defrost before your system can be reset. The air coming out of the vents is at one constant temperature no matter what you set the thermostat at. The thermostat merely tells the system to run until that temperature has been reached. Setting your AC too low when it's hot outside can cause the unit to fail.

Under the lease, Residents are responsible for changing bulbs after move-in. Unless a light fixture is higher than 10 ft, please attempt to replace bulbs in fixtures with the same kind being mindful to match wattage to avoid any potential electrical issues.

Noise Complaints should be directed to OSUPD's Non-Emergency Number - 614-292-2121

Lease modifications are a process in which a resident or guarantor are removed or added to an existing lease. Since our leases are joint and several in nature it is required that all existing parties to the lease agree to such changes prior to the addition or removal or a tenant from the lease. This form allows you to request such a change and helps the staff to ensure proper information is received before beginning this process. Please be aware that this process can be quite lengthy, and we will need all occupants to make sure that all documents are signed in a timely manner to ensure this change takes place.

Click HERE to request a lease modification! (https://forms.office.com/r/vZwCTBPjJT )

Register your guest for guest parking at this link: https://marker-api.com/parking/guestparking

Please note each resident has a limit of 2 guest permits, and the guest permit can only last for a maximum of 7 days. Guest permits are currently $5 per calendar day, but that is subject to change.

Below are the renewal options:  

  • RENEWAL - You/your whole unit are interested in renewing their lease for 24-25 school year.  
  • PARTIAL RENEWAL - You and some of your roommates are interested in renewing for 24-25 but you need to swap in some new people.
  • RENEWAL TRANSFER - You, and possibly some (or all roommates) want to stay with Hometeam but move to another unit in 24-25.
  • PASS DOWN -(New for 24-25!) - You/your whole unit DO NOT want to renew your lease, but you know of a group that should get Priority Status on taking your rental unit for 24-25. The group you tell us about will get a chance to rent your unit BEFORE it goes on the market. In addition, we'll waive their application fees if they execute a lease by 10/31.  

To renew your lease, visit this link (https://forms.office.com/r/4k2WXEhzNr) to fill out the renewal form, and we will reach out to you.

Trash and Recycling Services are provided by the City of Columbus and schedules can change monthly. To check when your address is slated for trash pickup, or other services, please use the City's website: https://new.columbus.gov/Services/Trash-Recycling-Bulk-Collection/Find-My-Collection-Day

Set Up AutoPay
To simplify your monthly rent payments, we highly recommend setting up AutoPay through the Resident Portal. AutoPay will automatically deduct your rent from your preferred payment method, ensuring you never miss a payment deadline.

AutoPay by Group or Individual

  • Monthly (individual) *RECOMMENDED* - Each resident can configure their payment method, select a recurring payment date, and set a max payment limit to cover their portion of the monthly balance. *Hometeam cannot advise on an individual’s rent     portion because the lease is in Joint/Several format. You will need to come to an agreement with your roommates on who owes what.*
  • Roommate Split (group) - With Split Payments, the system will automatically deduct an even portion of the     balance from each resident on a set date. All residents/guarantors will then receive an email inviting them to “opt-in” and set up their payment     accounts. All residents/guarantors must opt in before the Split Payments feature can go into effect. This means, even if all but one roommate opts into the split payments, it will not go into effect. Please note, if all residents/guarantors don’t opt-in within 24 hours, the roommate split set-up must be reinitiated.

Once AutoPay is activated, you'll receive notifications and reminders about upcoming rent payments so youcan adequately prepare. Additionally, the system will send confirmation emailsfor each successful payment submission.

All residents and guarantors can manage theirAutoPay settings, review past payments, and make any necessary adjustments totheir preferences by logging into the Resident Portal.

For any rent-related questions or concerns, please contact rentpayments@htcolumbus.com.

As of August of 2023, all leases provide for Water/Sewer at $20 per person, per month. Water cannot be set up with the City of Columbus separately and has to remain in the name of the landlord at this time.

For all other utilities (Electric, internet, cable, gas [where applicable]) the resident is responsible for setting up utility accounts with the providers directly and maintaining service through the end of the lease term.

To make sure everything runs smoothly when you move into your new home, we kindly ask you to set up gas and electric in your name prior to your arrival. You'll need to contact both the gas and electricity providers, tell them your unit address, and ask them to set up the utilities in your name or the name of someone else living with you.

View special exceptions and non-exceptions

Please review the attached sheet for any special exceptions regarding your unit, such as a different address format or the need to set up multiple meters under a single name.

We want to emphasize the importance of scheduling the start date of your utilities to align with your lease start date. Any utility bill received by Hometeam during your contracted lease term will incur an admin fee of $50 per bill.

If you have any questions that cannot be addressed by your utility provider, please don't hesitate to reach out to us at utilities@htcolumbus.com.

The City of Columbus has limitations on unreasonably loud, disturbing or unnecessary noise of such character or duration as to disturb the peace and quiet of the community or any resident thereof, in particular between the hours of 11:00p.m. and 7:00 a.m. of the following day, Monday through Friday; between the hours of 11:00 p.m. Friday and 8:00 a.m. Saturday, except that on Saturdays following national holidays the hours shall be 11:00 p.m. Friday to 7:00 a.m. Saturday; and between the hours of 11:00 p.m. Saturday and 9:00 a.m. Sunday.
If you have issues with a neighbor being too loud, try talking to them directly. If that doesn't work, or you're not comfortable doing it, contact City of Columbus Police Department (non-emergency) for assistance.

If you are the sole party to a lease agreement you may release your apartment at any point by transferring the lease to another individual who meets all rental qualifications. To request a sublease, fill out this form: https://forms.office.com/r/Sp20EcyvXz


There is a $200 lease transfer fee and both parties must complete all applicable paperwork.

Subleasing the unit without written consent of management is a violation of the lease agreement and could lead to eviction.

In a Joint Lease with multiple parties, all parties of the lease must consent in writing to the replacement of one or more roommates.

All subleases and re-leases are performed AS-IS, meaning the landlord will not clean or paint between occupants stay in the unit.

Policies:

  • All re-leases come with a $200 fee that is assessed to the vacating tenant.
  • The incoming tenant pays the $50 application fee and this is non-refundable if the re-lease is not completed.
  • ALL re-leases are "AS-IS." Landlord will not clean or paint. Incoming resident accepts the room or unit as left by the previous resident.
  • Release documents will not be issued until the re-lease fee is paid in full.
  • All re-lease paperwork is required to be completed 14 business days prior to the re-lease taking place.
  • A re-lease is not complete until all re-lease documents are signed by all parties, including the lease, as well as countersigned by management.
  • All re-leases begin on the first of the month. We will no longer be prorating or handling the finances involved in the release process. If residents wish to work something out between themselves, they are welcome to do so, but we will not do a start date other than the 1st. They are welcome to switch keys between themselves at any point after the 1st of the month in which the release begins
  • All re-leases the remainder of their entire lease. Should they wish to move back in at a later date they can complete a secondary release close to the time they wish to move back in.

Residents are required to provide proof of $100,000 in Liability Insurance. This is covered by most Renter's Insurance Policies.

Having Coverage and Proving Coverage is not the same thing

We need proof of adequate coverage to avoid the charge for Forced-Placed Coverage, per person, per month.

 What qualifies as proof?

If any of the following items are missing your document will fail. We strongly recommend taking your document and a pen and checking off each of these items to ensure you verify they’re all shown as required before submitting for approval.

Your document must show these four things:

  1. The Insured Resident’s Full Name - Not the Guarantor, though that can be included without issue. The resident's name has to be present.
  2. Insured Address = the exact address of the rental unit – many people are submitting home owner’s policies without the unit being shown as covered.
  3. $100,000 worth of liability coverage or higher – if you have it but the document doesn’t say it, you don’t have it for our purposes
  4. Additional Interested Party*” - This is usually a box towards the bottom of the policy that indicates who gets notified by the carrier via writing if you make a change to coverage or cancel it


This is easily the number one cause of failure.
It has to read EXACTLY:
Marker-Hometeam
aka Marker HT CBUS MGMT, LLC
PO BOX 477
Lehi, UT 84043

*If you don’t understand this item, please talk to your insurance carrier and they will know exactly what we’re describing. The precise wording by your carrier may differ slightly as shown here and that’s fine.

 

I Submitted Insurance Documents and I’m still getting charged for Forced-Placed Coverage on my account.

This is likely the result of one or more of the following:
1. One of the roommates hasn’t submitted qualifying documents showing proof of coverage.

2. You submitted coverage documents that were approved AFTER 8/19. Once a charge has been applied for missing coverage it will not be reversed for that month. It will stop future months’ charges though.

3. You’re the Primary for your unit and emails about missing coverage documents will bear your name, even if you, yourself, satisfied the requirement. The system thinks of you as the head of the household and addresses things to you when they could be caused by your roommate.

 

Why are we being charged for insurance, we all have coverage.

Odds are one of the following apply:
1. Everyone did not submit documents – check with your roommates and make surethey uploaded them to their portal. This happens a lot; talk to them.

2. One or more of those documents were not approved due to missing one or more of the four required items above.

 

“I (or my agent, parent, etc…) emailed the insurance documents to Hometeam…”

Unfortunately, we don’t handle documents directly. Any coverage documents you send us via email or mail are immediately ignored and discarded. The easiest method is to Upload your documents via your Resident Portal. You have to use Google Chrome browser on a PC to do this. You cannot reliably do this via your phone or Edge, Firefox, Safari, etc…

 

I tried to upload my documents but I couldn’t do it.

You have to use Google Chrome browser on a PC to do this. You cannot reliably do this via your phone or Edge, Firefox, Safari, etc…

 

I called and someone told me I was all set but now I’m seeing my document was declined.

We’re doing our best to get everyone to email us so we can ensure your questions are answered by the right person. However, if you ask one of the leasing staff something there’s a high chance they’ll do their best to give you an answer to a question they’re not trained to answer and it’s not their fault, they’re human and they really want to help you. If your doctor couldn’t see you for a day you wouldn’t try to get a diagnosis from the receptionist because they work together. Calling may feel fast but getting to the wrong person takes far longer. Please help us bye mailing the appropriate account for the issue. It also provides you with written proof of what was said and when.
If in doubt, email Leasng@HTcolumbus.comand we’ll route it to the correct department.

 

I had coverage last year and renewed it, can’t you use that?

No. Hometeam went under new management in September of 2022 and we don’t have documents that may have been submitted under the previous regime and Appfolio™. Even if we did, the requirements (above) are different than they were a year ago so you’ll have to submit them for this lease term. Apologies for the inconvenience.

 

I submitted coverage and was approved and I got a message from Resident Insure™ offering a policy to purchase.

Resident Insure™ wants to sell you a policy. As they manage the compliance they occasionally will send a sales message offering coverage. The giveaway here is usually the second sentence that says something like “If you need to purchase coverage…” You can ignore these for what they are, an offer for coverage.

 

More than one of us didn’t provide proof of coverage and we were only charged $15.

This is a new system and we’re working out the glitches right now. If there were multiple parties without insurance on 8/19, the system only charged some accounts $15 instead of the charge for each person who was missing coverage. As we audit accounts we’re correcting for missing or duplicate charges. Apologies for the delay and any undue confusion this caused.  

 

These answers cover 97% of all questions we’re responding to regarding insurance. If you have an issue not found here, please don’t hesitate to reach us at RentPayments@HTcolumbus.com for assistance with as much information provided as possible.

The typical term for our leases are August to the end of July.
For Fall 2023 they run: 8/19/23 - 7/27/24
For Fall 2024 they run: 8/17/24 - 7/31/25
For Fall 2025 they run: 8/23/25 - 7/31/26

However, we typically have a dozen vacant units throughout the year and will allow move-ins at any time for those units. If it's January and you need a place, we can likely accommodate you, on a limited basis.


Lease Renewal Season begins in September each year with the guaranteed ability to renew your lease for the following year expiring around 10/1. You may still be able to renew your lease after this date, though the unit is available to the market after that date and anyone else has the ability to rent it for the following year.

We are excited to announce the launch of our new and improved Hometeam parking experience! This system will make it easier for you to find and purchase parking with Hometeam.

To purchase parking, you can go to https://marker-api.com/parking/htcolumbus/. From there, fill out the form, and you will be given several parking lots to choose from as well as the price for the chosen parking space in that lot. When all options have been chosen, you will be able to sign your parking agreement at the bottom of the form.

Depending on the chosen lot, you may have one of the following options available:

·      Economy –these spaces are sold for a one-time $50 charge.

·      Standard – you may choose between a $65/month charge or an annual $650 charge.

·      Premium – you may choose between a $75/month charge or an annual $770 charge.

·      Tandem – you may choose between a $75/month charge or an annual $770 charge. Tandem spaces are spaces that are extra-long and can fit two vehicles (back to front). Buying a tandem space can be thought of as buying a permanent guest spot in addition to your spot or just buying room for two of your own vehicles.

Once you have completed the online form, you will be able to pick up your parking pass after August 19th at our office located at 222 E 11th Ave during business hours. Towing will begin on August 26th, so be sure to register and get your parking pass before then.

Frequently Asked Questions