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Lease modifications are a process in which a resident or guarantor are removed or added to an existing lease. Since our leases are joint and several in nature it is required that all existing parties to the lease agree to such changes prior to the addition or removal or a tenant from the lease. This form allows you to request such a change and helps the staff to ensure proper information is received before beginning this process. Please be aware that this process can be quite lengthy, and we will need all occupants to make sure that all documents are signed in a timely manner to ensure this change takes place.
Click HERE to request a lease modification! (https://forms.office.com/r/vZwCTBPjJT )
Register your guest for guest parking at this link: https://marker-api.com/parking/guestparking
Please note each resident has a limit of 2 guest permits, and the guest permit can only last for a maximum of 7 days. Guest permits are currently $5 per calendar day, but that is subject to change.
Below are the renewal options:
To renew your lease, visit this link (https://forms.office.com/r/4k2WXEhzNr) to fill out the renewal form, and we will reach out to you.
Trash and Recycling Services are provided by the City of Columbus and schedules can change monthly. To check when your address is slated for trash pickup, or other services, please use the City's website: https://new.columbus.gov/Services/Trash-Recycling-Bulk-Collection/Find-My-Collection-Day
Set Up AutoPay
To simplify your monthly rent payments, we highly recommend setting up AutoPay through the Resident Portal. AutoPay will automatically deduct your rent from your preferred payment method, ensuring you never miss a payment deadline.
AutoPay by Group or Individual
Once AutoPay is activated, you'll receive notifications and reminders about upcoming rent payments so youcan adequately prepare. Additionally, the system will send confirmation emailsfor each successful payment submission.
All residents and guarantors can manage theirAutoPay settings, review past payments, and make any necessary adjustments totheir preferences by logging into the Resident Portal.
For any rent-related questions or concerns, please contact rentpayments@htcolumbus.com.
As of August of 2023, all leases provide for Water/Sewer at $20 per person, per month. Water cannot be set up with the City of Columbus separately and has to remain in the name of the landlord at this time.
For all other utilities (Electric, internet, cable, gas [where applicable]) the resident is responsible for setting up utility accounts with the providers directly and maintaining service through the end of the lease term.
To make sure everything runs smoothly when you move into your new home, we kindly ask you to set up gas and electric in your name prior to your arrival. You'll need to contact both the gas and electricity providers, tell them your unit address, and ask them to set up the utilities in your name or the name of someone else living with you.
View special exceptions and non-exceptions
Please review the attached sheet for any special exceptions regarding your unit, such as a different address format or the need to set up multiple meters under a single name.
We want to emphasize the importance of scheduling the start date of your utilities to align with your lease start date. Any utility bill received by Hometeam during your contracted lease term will incur an admin fee of $50 per bill.
If you have any questions that cannot be addressed by your utility provider, please don't hesitate to reach out to us at utilities@htcolumbus.com.
The City of Columbus has limitations on unreasonably loud, disturbing or unnecessary noise of such character or duration as to disturb the peace and quiet of the community or any resident thereof, in particular between the hours of 11:00p.m. and 7:00 a.m. of the following day, Monday through Friday; between the hours of 11:00 p.m. Friday and 8:00 a.m. Saturday, except that on Saturdays following national holidays the hours shall be 11:00 p.m. Friday to 7:00 a.m. Saturday; and between the hours of 11:00 p.m. Saturday and 9:00 a.m. Sunday.
If you have issues with a neighbor being too loud, try talking to them directly. If that doesn't work, or you're not comfortable doing it, contact City of Columbus Police Department (non-emergency) for assistance.
If you are the sole party to a lease agreement you may release your apartment at any point by transferring the lease to another individual who meets all rental qualifications. To request a sublease, fill out this form: https://forms.office.com/r/Sp20EcyvXz
There is a $200 lease transfer fee and both parties must complete all applicable paperwork.
Subleasing the unit without written consent of management is a violation of the lease agreement and could lead to eviction.
In a Joint Lease with multiple parties, all parties of the lease must consent in writing to the replacement of one or more roommates.
All subleases and re-leases are performed AS-IS, meaning the landlord will not clean or paint between occupants stay in the unit.
Policies:
Residents are required to provide proof of $100,000 in Liability Insurance. This is covered by most Renter's Insurance Policies.
Having Coverage and Proving Coverage is not the same thing
We need proof of adequate coverage to avoid the charge for Forced-Placed Coverage, per person, per month.
What qualifies as proof?
If any of the following items are missing your document will fail. We strongly recommend taking your document and a pen and checking off each of these items to ensure you verify they’re all shown as required before submitting for approval.
Your document must show these four things:
This is easily the number one cause of failure.
It has to read EXACTLY:
Marker-Hometeam
aka Marker HT CBUS MGMT, LLC
PO BOX 477
Lehi, UT 84043
*If you don’t understand this item, please talk to your insurance carrier and they will know exactly what we’re describing. The precise wording by your carrier may differ slightly as shown here and that’s fine.
I Submitted Insurance Documents and I’m still getting charged for Forced-Placed Coverage on my account.
This is likely the result of one or more of the following:
1. One of the roommates hasn’t submitted qualifying documents showing proof of coverage.
2. You submitted coverage documents that were approved AFTER 8/19. Once a charge has been applied for missing coverage it will not be reversed for that month. It will stop future months’ charges though.
3. You’re the Primary for your unit and emails about missing coverage documents will bear your name, even if you, yourself, satisfied the requirement. The system thinks of you as the head of the household and addresses things to you when they could be caused by your roommate.
Why are we being charged for insurance, we all have coverage.
Odds are one of the following apply:
1. Everyone did not submit documents – check with your roommates and make surethey uploaded them to their portal. This happens a lot; talk to them.
2. One or more of those documents were not approved due to missing one or more of the four required items above.
“I (or my agent, parent, etc…) emailed the insurance documents to Hometeam…”
Unfortunately, we don’t handle documents directly. Any coverage documents you send us via email or mail are immediately ignored and discarded. The easiest method is to Upload your documents via your Resident Portal. You have to use Google Chrome browser on a PC to do this. You cannot reliably do this via your phone or Edge, Firefox, Safari, etc…
I tried to upload my documents but I couldn’t do it.
You have to use Google Chrome browser on a PC to do this. You cannot reliably do this via your phone or Edge, Firefox, Safari, etc…
I called and someone told me I was all set but now I’m seeing my document was declined.
We’re doing our best to get everyone to email us so we can ensure your questions are answered by the right person. However, if you ask one of the leasing staff something there’s a high chance they’ll do their best to give you an answer to a question they’re not trained to answer and it’s not their fault, they’re human and they really want to help you. If your doctor couldn’t see you for a day you wouldn’t try to get a diagnosis from the receptionist because they work together. Calling may feel fast but getting to the wrong person takes far longer. Please help us bye mailing the appropriate account for the issue. It also provides you with written proof of what was said and when.
If in doubt, email Leasng@HTcolumbus.comand we’ll route it to the correct department.
I had coverage last year and renewed it, can’t you use that?
No. Hometeam went under new management in September of 2022 and we don’t have documents that may have been submitted under the previous regime and Appfolio™. Even if we did, the requirements (above) are different than they were a year ago so you’ll have to submit them for this lease term. Apologies for the inconvenience.
I submitted coverage and was approved and I got a message from Resident Insure™ offering a policy to purchase.
Resident Insure™ wants to sell you a policy. As they manage the compliance they occasionally will send a sales message offering coverage. The giveaway here is usually the second sentence that says something like “If you need to purchase coverage…” You can ignore these for what they are, an offer for coverage.
More than one of us didn’t provide proof of coverage and we were only charged $15.
This is a new system and we’re working out the glitches right now. If there were multiple parties without insurance on 8/19, the system only charged some accounts $15 instead of the charge for each person who was missing coverage. As we audit accounts we’re correcting for missing or duplicate charges. Apologies for the delay and any undue confusion this caused.
These answers cover 97% of all questions we’re responding to regarding insurance. If you have an issue not found here, please don’t hesitate to reach us at RentPayments@HTcolumbus.com for assistance with as much information provided as possible.
The typical term for our leases are August to the end of July.
For Fall 2023 they run: 8/19/23 - 7/27/24
For Fall 2024 they run: 8/17/24 - 7/31/25
For Fall 2025 they run: 8/23/25 - 7/31/26
However, we typically have a dozen vacant units throughout the year and will allow move-ins at any time for those units. If it's January and you need a place, we can likely accommodate you, on a limited basis.
Lease Renewal Season begins in September each year with the guaranteed ability to renew your lease for the following year expiring around 10/1. You may still be able to renew your lease after this date, though the unit is available to the market after that date and anyone else has the ability to rent it for the following year.
We are excited to announce the launch of our new and improved Hometeam parking experience! This system will make it easier for you to find and purchase parking with Hometeam.
To purchase parking, you can go to https://marker-api.com/parking/htcolumbus/. From there, fill out the form, and you will be given several parking lots to choose from as well as the price for the chosen parking space in that lot. When all options have been chosen, you will be able to sign your parking agreement at the bottom of the form.
Depending on the chosen lot, you may have one of the following options available:
· Economy –these spaces are sold for a one-time $50 charge.
· Standard – you may choose between a $65/month charge or an annual $650 charge.
· Premium – you may choose between a $75/month charge or an annual $770 charge.
· Tandem – you may choose between a $75/month charge or an annual $770 charge. Tandem spaces are spaces that are extra-long and can fit two vehicles (back to front). Buying a tandem space can be thought of as buying a permanent guest spot in addition to your spot or just buying room for two of your own vehicles.
Once you have completed the online form, you will be able to pick up your parking pass after August 19th at our office located at 222 E 11th Ave during business hours. Towing will begin on August 26th, so be sure to register and get your parking pass before then.
Many units have washers and dryers included; full size or stackable. Many other locations have laundry facilities on-site for residents to use; coin-operated or card-operated, depending on the building. Virtually all multi-family buildings have shared laundry facilities available.
Check unit listings for details.
Hometeam requires that every animal be registered, whether a pet, ESA, or Service Animal(SA) each new lease term.
Definitions:
PETS
Pets are cats, dogs, birds, hamsters, etc.… Pets require signing a Pet Addendum and paying a $200 pet fee and $50 monthly pet rent. Fish or anything that inhabits a 10-gallon aquarium (or smaller) doesn’t require a registration or pet addendum, e.g. fish, small turtle, etc.…
Emotional Support Animal (ESA)
ESAs can be a range of animals: cats, dogs, hamsters, birds, etc.… and they have no specialized training. ESAs are for the mitigation of symptoms arising from an emotional disability. ESAs cannot go anywhere animals are otherwise prohibited other than their owners’ home, and in limited capacities, air travel.
To qualify for an ESA, one must be disabled as defined by the Fair Housing Act(FHA). As ESAs are prescribed for non-obvious disabilities, we’re entitled to medical documentation that a resident has been prescribed an ESA for their disability.
Service Animal (SA)
A Service Animal is a dog (in 99% of situations) that has undergone extensive and specialized training to assist its owner with specific tasks related to its owner's disability or disabilities. An SA can go anywhere their handler goes, even where animals are otherwise prohibited. It is a crime under the law to misrepresent a dog as a Service Animal.
Hometeam doesn’t allow dogs that are “in training to become Service Animals" unless otherwise stipulated by law.
SERVICE ANIMALS THAT ASSIST WITH AN OBVIOUS DISABILITY (The blind or partially sighted, for example) DO NOT REQUIRE REGISTRATION.
If you wish to register an animal, please do so online via the form located at:
https://cutt.ly/htcolumbus-animals
All leases require the payment of a security deposit equal to one month's rent.
You can apply for a specific apartment via the "Apply Now" link on on this website. If a unit is marked "unavailable" it is already rented for the upcoming term.
Our onsite, professional maintenance team would be happy to help you.
All work order submissions need to occur in writing.
Option 1: (Best) Enter a service request through your online resident portal.
Option2: E‐mail your request to Maintenance@HTcolumbus.com and a team member will enter a service request on your behalf. Be sure to include the full address, your name, contact info, and plenty of detail.
For example, "AC not working" doesn't provide us much to go. Instead, say something like "AC has been set to 74 for several hours and the system is running but the air coming out of the vents is warm." More detail translates to a faster repair by saving us diagnostic time.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs:
Exterior door/ground floor window lock issues
Major leaks
Clogged toilet when only one toilet is in the unit (Calls for clogs that are resolved with a plunger can result in charges)
No heat when exterior temps are below 55 degrees
No AC when exterior temps are above 85 degrees
Refrigerator not cooling
No electricity (breaker resets are resident responsibility or $75 trip charge for Maintenance after hours)
No Gas/Water not related to termination of service by the provider), etc....
Reach us at 614-702-7474
Noise Complaints should be directed to OSUPD's Non-Emergency Number - 614-292-2121
Frequently Asked Solutions:
Light Bulbs - Under the lease, Residents are responsible for changing bulbs after move-in. Unless a light fixture is higher than 10 ft, please attempt to replace bulbs in fixtures with the same kind being mindful to match wattage to avoid any potential electrical issues.
Air Conditioning - Do not set HVAC units below 68 degrees. This will cause the unit to freeze over and require several additional hours to defrost before your system can be reset. The air coming out of the vents is at one constant temperature no matter what you set the thermostat at. The thermostat merely tells the system to run until that temperature has been reached. Setting your AC too low when it's hot outside can cause the unit to fail.
Garbage Disposals - Avoid putting any of the following down your disposal: Bones, tough fruits/vegetables, most meats, Rice, flour, bread, peels, coffee grounds, nuts, grease/oil, egg shells. Never put any foreign object down your disposal.
Toilets - 95% of calls for a clogged toilet are solved with a mushroom plunger. Calls after hours that can be resolved with a plunger can be charged to the Resident so we recommend picking up your own plunger for a few dollars to save you time and money if and when you need it.
Permission to Enter - Placing a work order explicitly gives permission to Hometeam staff to enter to address the situation without prior notice. Staff will always knock and announce themselves if no one comes to the door. Refusal to grant entry to staff when a work order has been placed can result in a trip charge.
Scheduling Maintenance Work - Given the size of our portfolio, we're rarely able to schedule times for specific work to be done. We apologize in advance for the inconvenience but work will need to be performed during regular business hours when we arrive in response to a work order.
Status Updates - All work orders should be placed via your Resident Portal. When done correctly, you'll be able to log in and check on the status of your work order and you'll receive email updates when the status changes to assigned to a tech, or completed. If you didn't place the work order, but your roommate did, check with them to check on the status.
Notification Status - If you're not getting updates on a work order you placed, be sure to check your Notification settings in your Resident Portal. Many people turn off all notifications and then don't get helpful updates when they need them.
Rent is due on the 1st and considered late on the 3rd (beginning for all leases August 2023).
Rent can be paid via the online resident portal by ACH transaction or credit card. There is a convenience fee for each option with the ACH payment costing $1.99 per occurrence as of the time of this writing.
Physical payments (check, money order) carry a $25 processing fee per the lease agreement.
CASH IS NEVER ACCEPTED.
Outstanding charges for items like utilities, damages, fees, etc... can accrue late fees if they total more than $100 on or after the 3rd of the month following when they were billed. For example, if a pet fee of $200 was charged on April 10th it could go unpaid without a late fee until May 3rd, at which time it would trigger a late fee as outstanding charges are paid first when payments are received.
For questions or concerns about anything payment related, contact us via RentPayments@HTcolumbus.com
August to July lease contracts are not typical conventional lease agreements in that they are for a fixed sum for the entirety of the contract, and broken into twelve equal installments.
If you're wondering why your move-in payment isn't prorated while moving in halfway through the month, this is why. The first page of your contract should list the annual agreed upon sum, and the schedule for installment payments, due on the first of each month.
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